Babu Privacy Policy — Bangladesh Players

01 Introduction

This Privacy Policy explains how Babu ("Babu", "we", "us", "our") collects, uses, stores, and protects the personal information of players ("you", "your") who use the Babu platform at babu-babu.com, the Babu mobile app, and all related services.

Babu takes your privacy seriously. We understand that Bangladesh players trust us with sensitive personal and financial information, and we treat that responsibility with the care it deserves. This policy is written in plain English so you know exactly what happens to your data — no hidden clauses, no surprises.

By registering an account or using any part of the Babu platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside Babu's Terms and Conditions and Responsible Gaming Policy.

02 Data We Collect

Babu collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• National ID number or passport number (required for identity verification before first withdrawal)
• Mobile money account details — bKash, Nagad, or Rocket number — used for deposits and withdrawals
• Any information you provide when contacting Babu support via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on Babu, time spent on each page, and navigation paths
• Game activity including games played, bet amounts, and session duration
• Login timestamps and session data
• Cookie and tracking data (see Section 6 for full details)

Babu does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Use Your Data

Babu uses your personal data for the following purposes:

• Account management: Creating and maintaining your Babu player account, verifying your identity, and managing your login credentials.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Verifying that payment accounts are registered in your name.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints. Support conversations may be recorded for quality and training purposes.
• Security and fraud prevention: Monitoring accounts for suspicious activity, detecting duplicate accounts, and preventing money laundering or other illegal activity.
• Responsible gaming: Monitoring gaming patterns to identify players who may be at risk and applying self-exclusion or deposit limits where requested.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Babu platform, fix bugs, and develop new features.
• Marketing communications: Sending you information about Babu promotions and bonuses — only if you have opted in to receive such communications. You can opt out at any time.

Babu does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

04 Legal Basis for Processing

Babu processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the Babu service you have signed up for, including account management and payment processing.
• Legal obligation: Babu is required by law to collect and retain certain data, including identity verification records and transaction histories, for regulatory compliance purposes.
• Legitimate interests: Babu has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your privacy rights.
• Consent: Where Babu relies on your consent — for example, to send marketing emails — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

Babu does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment providers: Your mobile money account number and transaction details are shared with bKash, Nagad, Rocket, or your bank solely to process your deposit or withdrawal.
• Game providers: Your player ID (not your full personal details) is shared with third-party game developers to enable game functionality and resolve technical disputes.
• Identity verification services: Your name, date of birth, and ID document details may be shared with a third-party KYC (Know Your Customer) verification provider to confirm your identity before your first withdrawal.
• Legal authorities: Babu will disclose your data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event that Babu is acquired by or merged with another company, your data may be transferred as part of that transaction. You will be notified in advance if this occurs.

All third parties who receive your data from Babu are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

06 Cookies & Tracking

Babu uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit Babu.

Types of cookies Babu uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players navigate Babu — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to re-enter them each visit.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These track which Babu offers you have seen and interacted with.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use Babu. For analytics and marketing cookies, you can opt out at any time without affecting your account functionality.

07 Data Retention

Babu retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies.

• Active accounts: Data is retained for the full duration of your account being open on Babu.
• Closed accounts: Transaction records, identity verification documents, and account history are retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Support records: Live chat and email support conversations are retained for 2 years.
• Marketing data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again. It is not used for any other purpose.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

08 Your Data Rights

As a Babu player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

09 Data Security

Babu implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and Babu's servers
• Encrypted storage for all sensitive personal and financial data
• Role-based access controls ensuring only authorised staff can access player data
• Regular security audits and penetration testing of Babu's systems
• Two-factor authentication options for player accounts
• Automated monitoring for unusual login activity or account access patterns

While Babu takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your Babu account has been compromised, contact support immediately and change your password.

In the event of a data breach that is likely to affect your rights and freedoms, Babu will notify affected players as soon as reasonably practicable and take immediate steps to contain the breach.

10 Children's Privacy

Babu is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Babu, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated data.

Babu uses age verification checks during registration and at the point of first withdrawal to prevent minors from accessing the platform. If age verification fails or cannot be completed, the account will be suspended until satisfactory proof of age is provided.

11 Changes to This Policy

Babu may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be posted on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your data, Babu will notify you via your registered email address or through an in-platform notification before the changes take effect. Your continued use of Babu after the effective date of any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how Babu protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Babu handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 inside your Babu account dashboard after login

We aim to respond to all privacy-related requests within 30 days. For urgent matters, live chat is the fastest way to reach us. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.